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SEND-PR(1)                  General Commands Manual                 SEND-PR(1)



NAME
       send-pr - send problem report (PR) to a central support site

SYNOPSIS
       send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
               [ -P ] [ -L ] [ --request-id ] [ -V ]

DESCRIPTION
       send-pr is a tool used to submit problem reports (PRs) to a central
       support site.  In most cases the correct site will be the default.
       This argument indicates the support site which is responsible for the
       category of problem involved.  Some sites may use a local address as a
       default.  site values are defined by using the aliases(5).

       send-pr invokes an editor on a problem report template (after trying to
       fill in some fields with reasonable default values).  When you exit the
       editor, send-pr sends the completed form to the Problem Report
       Management System (GNATS) at a central support site.  At the support
       site, the PR is assigned a unique number and is stored in the GNATS
       database according to its category and submitter-id.  GNATS
       automatically replies with an acknowledgement, citing the category and
       the PR number.

       To ensure that a PR is handled promptly, it should contain your
       (unique) submitter-id and one of the available categories to identify
       the problem area.  (Use `send-pr -L' to see a list of categories).  The
       PR should also contain a subject header, which is separate to the
       synopsis line.  NetBSD does not use unique submitter-id's - all PR's
       use the default value of `net' for this field.

       The more precise your problem description and the more complete your
       information, the faster your support team can solve your problems.

OPTIONS
       -f problem-report
              specify a file (problem-report) which already contains a
              complete problem report.  send-pr sends the contents of the file
              without invoking the editor.  If the value for problem-report is
              `-', then send-pr reads from standard input.

       -t mail-address
              Change mail address at the support site for problem reports.
              The default mail-address is the address used for the default
              site.  Use the site argument rather than this option in nearly
              all cases.

       -P     print the form specified by the environment variable PR_FORM on
              standard output.  If PR_FORM is not set, print the standard
              blank PR template.  No mail is sent.

       -L     print the list of available categories.  No mail is sent.

       --request-id
              sends mail to the default support site, or site if specified,
              with a request for your submitter-id.  If you are not affiliated
              with site, use a submitter-id of net'.

       -V     Display the send-pr version number.

       Note: use send-pr to submit problem reports rather than mailing them
       directly.  Using both the template and send-pr itself will help ensure
       all necessary information will reach the support site.

ENVIRONMENT
       GNATS_ROOT
              If the file $GNATS_ROOT/gnats-adm/config exists then it is used
              to provide newer configuration information.  The default value
              is the empty string.

       LOGNAME
              Sets the default for the From and Reply-To fields of the problem
              report.  Defaults to $USER if not set.

       NAME   Sets the default for the Originator field of the problem report.
              If not set, then the file $HOME/.fullname is used.  If
              $HOME/.fullname is not present, then an attempt is made to query
              the password file for a full name.

       ORGANIZATION
              The name of a file which contains the default for the
              Organization field of the problem report.

       PR_FORM
              If this is set, then its value is used as the file name of the
              template for your problem-report editing session.  You can use
              this to start with a partially completed form (for example, a
              form with the identification fields already completed).

       REPLYTO
              Sets the default for the Reply-To field of the problem report.
              If not set, then it defaults to $LOGNAME.

       TMPDIR Specifies the temporary directory used for creating the problem
              report.  This directory must exist with write permissions.
              Defaults to /tmp if not specified.

       USER_GNATS_SITE
              Used to set the default site you are reporting bugs to.
              Defaults to netbsd if not specified.

       VISUAL Specifies the editor to invoke on the template.  If not set,
              then the variable EDITOR is used.  If neither VISUAL nor EDITOR
              are set, then vi(1) is used.

HOW TO FILL OUT A PROBLEM REPORT
       Problem reports have to be in a particular form so that a program can
       easily manage them.  Please remember the following guidelines:

       o  describe only one problem with each problem report.

       o  For follow-up mail, use the same subject line as the one in the
          automatic acknowledgement. It consists of category, PR number and
          the original synopsis line.  This allows the support site to relate
          several mail messages to a particular PR and to record them
          automatically.

       o  Please try to be as accurate as possible in the subject and/or
          synopsis line.

       o  The subject and the synopsis line are not confidential.  This is
          because open-bugs lists are compiled from them.  Avoid confidential
          information there.

       The severity field is to indicate the severity of the problem.  The
       accepted values are:

       critical
              The product, component or concept is completely non-operational
              or some essential functionality is missing (e.g. kernel panic or
              program core dumps).  No workaround is known.

       serious
              The product, component or concept is not working properly or
              significant functionality is missing.  Problems that would
              otherwise be considered critical are rated serious when a
              workaround is known.

       non-critical
              The product, component or concept is working in general, but
              lacks features, has irritating behavior, does something wrong,
              or doesn't match its documentation.

       The default value is serious.

       The priority field specifies how soon the problem report submitter
       requires a solution.  The accepted values are:

       high   A solution is needed as soon as possible.

       medium The problem should be solved in the next release.

       low    The problem should be solved in a future release.

       The default value is medium.

       The class of a problem report can be one of the following:

       sw-bug A general software problem ( `sw' stands for software ).

       doc-bug
              A problem with the manual pages or other documentation.

       change-request
              A request for a change from existing behavior that is not a bug
              ("It's nice, but it would be better if ...").

       support
              A support problem or question.

       The default value is sw-bug.

       See the GNU Info file send-pr.info or the document Reporting Problems
       With send-pr for detailed information on reporting problems

HOW TO SUBMIT TEST CASES, CODE, ETC.
       Submit small code samples with the PR.  Contact the support site for
       instructions on submitting larger test cases and problematic source
       code.

FILES
       /tmp/p$$ copy of PR used in editing session

       /tmp/pf$$
              copy of empty PR form, for testing purposes

       /tmp/pbad$$
              file for rejected PRs

       $HOME/.fullname
              Contains the default for the Originator field of the problem
              report if $NAME is not set

       $HOME/.organization
              Contains the default for the Organization field of the problem
              report if $ORGANIZATION is not set.

       $HOME/.signature
              Contains the default for the Organization field of the problem
              report if $ORGANIZATION is not set and $HOME/.organization does
              not exist.

EMACS USER INTERFACE
       An Emacs user interface for send-pr with completion of field values is
       part of the send-pr distribution (invoked with M-x send-pr).  See the
       file send-pr.info or the ASCII file INSTALL in the top level directory
       of the distribution for configuration and installation information.
       The Emacs LISP template file is send-pr-el.in and is installed as
       send-pr.el.

WEB INTERFACE
       An interface to sending PR's is available on the NetBSD website at
       http://www.NetBSD.org/Gnats/.

INSTALLATION AND CONFIGURATION
       See send-pr.info or INSTALL for installation instructions.

SEE ALSO
       Reporting Problems Using send-pr (also installed as the GNU Info file
       send-pr.info).

AUTHORS
       Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus
       Support)

COPYING
       Copyright (c) 1992, 1993 Free Software Foundation, Inc.

       Permission is granted to make and distribute verbatim copies of this
       manual provided the copyright notice and this permission notice are
       preserved on all copies.

       Permission is granted to copy and distribute modified versions of this
       manual under the conditions for verbatim copying, provided that the
       entire resulting derived work is distributed under the terms of a
       permission notice identical to this one.

       Permission is granted to copy and distribute translations of this
       manual into another language, under the above conditions for modified
       versions, except that this permission notice may be included in
       translations approved by the Free Software Foundation instead of in the
       original English.




February 1993                        3.95                           SEND-PR(1)